Customers of First Bank Plc have taken to social media to express frustration and disappointment over unexplained debits from their accounts.
The complaints, which flooded the bank’s Facebook page, highlighted the urgency of the issue, with many calling for immediate action.
Udoh Blessing, a concerned customer, wrote: “I’ve been noticing debit alerts… saying it’s for QS with some digit including my phone number/MTN: USSD Something Something. What’s that for please? I didn’t recharge via the line and keep receiving debit alerts of #200, 139, 34, 100 and so on.”
Esther Maurice echoed similar sentiments: “Please oh First Bank of Nigeria, what is the Meaning of MTN: USSD and so on Debit.? I’ve been debited more than 10 times this month… It’s becoming unbearable.”
Irreplaceable Gichi commented: “Please, First Bank of Nigeria, what is going on? I keep getting debits regularly… Is not fair, you people should look into it.”
Bank’s Response
In response to each complaint, First Bank urged customers to check their Direct Message (DM) for the bank’s response. The bank’s automated message reads:
“Hi (name of customer), thank you for contacting us and we empathise with you on the issue raised. Please provide your account number, amount, and date to enable us to query and advise as appropriate… For urgent assistance, log dispense error via (link unavailable) or call FirstContact.”
Customers have been advised to report suspicious transactions and seek assistance through:
– First Bank’s complaint portal: (link unavailable)
– FirstContact: 0700FIRSTCONTACT, +234 708 062 5000, or +234 2 01448 5500
As the bank works to resolve these issues, customers remain vigilant, demanding transparency and accountability.
